Responsible Gambling Policy

Our Commitment to Responsible Gambling

At HengOngBet, we are dedicated to providing a fun and entertaining gambling experience while ensuring a safe and responsible environment for all our players.

We believe that gambling should be a form of entertainment, not a source of financial or personal hardship. This policy outlines our commitment to preventing problem gambling and providing the tools and resources necessary to help our players stay in control.

1.0 Our Policy

HengOngBet is committed to the following principles to promote responsible gambling:

Player Protection: We strive to protect our players from the potential negative consequences of online gambling.
Prevention of Underage Gambling: We have strict measures in place to prevent individuals under the age of 18 (or the legal age of majority in their jurisdiction) from accessing our platform.
Fair and Secure Environment: We ensure that our games are fair, our advertising is truthful, and that player privacy and data are protected at all times.

2.0 Maintaining Control

For most people, gambling is an enjoyable pastime. However, for a small minority, it can become a problem. To help you stay in control, we recommend you keep the following in mind:

Game for Entertainment: Treat gambling as a form of entertainment and not as a way to make money.
Play with Affordable Limits: Only gamble with money that you can afford to lose.
Set Time and Money Limits: Decide in advance how much time and money you will spend, and stick to your limits.
Don't Chase Losses: Chasing losses is a common pitfall. If you lose money, accept it as the cost of your entertainment and don't try to win it back by betting more.
Balance is Key: Ensure that gambling does not take over your life. Balance it with other activities.
Avoid Gambling Under Influence: Do not play when you are under the influence of alcohol or when you are feeling stressed, depressed, or upset.

3.0 Self-Assessment Test

If you are concerned about your gambling habits, ask yourself the following questions:

Do you stay away from work, college, or school to gamble?
Do you gamble to escape from a boring or unhappy life?
When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
Do you gamble until your last penny is gone, even the fare home or the cost of a cup of tea?
Have you ever lied to cover up the amount of money or time you have spent gambling?
Have others ever criticized your gambling?
Have you lost interest in your family, friends, or hobbies?
After losing, do you feel you must try and win back your losses as soon as possible?
Do arguments, frustrations, or disappointments make you want to gamble?
Do you feel depressed or even suicidal because of your gambling?

The more questions you answer "yes" to, the more likely it is that you are experiencing issues with your gambling. We urge you to speak to someone about your answers.

4.0 Tools for Managing Your Gambling

We provide a range of tools to help you manage your gambling activity:

Deposit Limits: You can set daily, weekly, or monthly limits on the amount you can deposit into your account.
Session Time Limits: Control the amount of time you spend playing by setting session time reminders.
Self-Exclusion: If you feel you need to take a break from gambling, you can request a self-exclusion period. This will block access to your account for a specified time, from six months to five years. During this period, we will take all reasonable measures to ensure you do not receive any marketing materials from us.

To activate any of these tools, please contact our Customer Support team.

5.0 Underage Gambling Prevention

It is illegal for anyone under the age of 18 to open an account or to play on HengOngBet. We take our responsibilities in this regard very seriously. We carry out age verification checks on all customers and may ask for backup documentation to verify age. Any accounts found to be used by minors will be immediately closed, and any winnings will be forfeited.

We also recommend that parents and guardians who use a shared computer install filtering software to prevent minors from accessing online gambling sites.

6.0 Getting Help

If you are concerned about your gambling habits or are affected by someone else's, there are several independent organizations that can offer free, confidential advice and support:

Gamblers Anonymous: An international fellowship of men and women who have had a gambling problem.
GamCare: A leading provider of information, advice, and support for anyone affected by problem gambling in the UK.
Gambling Therapy: A global online support service for those adversely affected by gambling.

Please play responsibly.