Terms & Conditions

Last Updated: October 16, 2025

1.0 Introduction & Acceptance of Terms

1.1 Welcome to HengOngBet: These Terms and Conditions (“Terms”) govern your use of the HengOngBet website, mobile applications, and all related services (collectively, the “Services”). The Services are operated by HengOngBet ("we," "us," "our," or "the Company").

1.2 Agreement: By registering for an account, accessing our website, or using our Services in any way, you agree to be fully bound by these Terms. You also acknowledge and accept our Privacy Policy and Responsible Gaming Policy, which are integral parts of this agreement. If you do not agree with any part of these Terms, you must immediately stop using the Services.

1.3 Modification of Terms: We reserve the right to amend, update, or modify these Terms at any time. We will notify you of any significant changes by posting the new Terms on our website or by other means of communication. Your continued use of the Services after such changes will constitute your acceptance of the new Terms. It is your responsibility to review the Terms periodically.

2.0 Your Account

2.1 Eligibility and Registration: To use our Services, you must:

Be at least 18 years of age or the legal age for gambling in your jurisdiction, whichever is higher.
Register for a personal account by providing accurate, current, and complete information, including your name, date of birth, and contact details.
Not be a resident of a jurisdiction where online gambling is prohibited.

2.2 Account Security & User Responsibility: You are solely responsible for maintaining the confidentiality of your account login credentials (username and password). You are also responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.

2.3 Identity Verification (KYC): We are required by law to verify the identity of our customers. You agree to provide us with any documentation we may reasonably request to verify your identity and payment methods, such as a government-issued ID, proof of address, and proof of payment method ownership. Failure to provide such documentation may result in the suspension or closure of your account.

2.4 Prohibition of Duplicate Accounts: Each player is permitted to have only one account with HengOngBet. We reserve the right to close any duplicate accounts. All bonuses, free bets, and winnings obtained from duplicate accounts will be void.

2.5 Policy Regarding Inactive Accounts: An account is deemed "inactive" if there has been no login or logout activity for a continuous period of 12 months. We reserve the right to charge a monthly administrative fee for inactive accounts or to close the account in accordance with our internal policies.

3.0 Financial Provisions

3.1 Deposit and Disbursement Procedures: You may deposit funds into your account using any of the methods specified on our website. All withdrawals will be processed back to the same payment method used for the deposit, where possible. We reserve the right to process withdrawals via another payment method at our discretion.

3.2 Modes of Remittance and Pertinent Fees: While we aim to offer fee-free transactions, some payment providers may impose fees. Any such fees will be clearly stated at the time of the transaction. You are responsible for any fees charged by your bank or payment provider.

3.3 Compliance with Anti-Money Laundering (AML) Legislation: We are committed to complying with all applicable anti-money laundering regulations. We will report any suspicious transactions to the relevant authorities. All transactions are subject to monitoring to prevent money laundering.

4.0 Regulations for Participation

4.1 Policy Regarding Incentives and Promotional Offers: All promotional offers, bonuses, and free bets are subject to their own specific terms and conditions. These offers are limited to one per person, family, household address, email address, telephone number, and shared computer. We reserve the right to withdraw or amend any promotion at any time.

4.2 Restricted Conduct and Equitable Play: You agree not to engage in any fraudulent, collusive, fixing, or other unlawful activity in relation to your or third parties’ participation in any of the games. Prohibited activities include using software-assisted methods or techniques (including but not limited to bots or AI software) and colluding with other players to gain an unfair advantage.

4.3 Repercussions of Infringement: If we have a reasonable belief that you have breached these Terms or engaged in any prohibited activity, we reserve the right to suspend or terminate your account, void any wagers, and withhold any funds in your account, including deposits.

5.0 Platform Governance

5.1 Commitment to Responsible Gaming: We are committed to responsible gaming and offer various tools to help you manage your play, including deposit limits, session limits, and self-exclusion. Please refer to our Responsible Gaming Policy for more information.

5.2 Intellectual Property Rights Adherence: We are the sole owner of the "HengOngBet" trademark and logo. All content on our website, including software, images, text, and graphics, is protected by copyright and other intellectual property laws. You may not use any of this content without our express written consent.

5.3 Limitation of Liability: The Services are provided on an "as is" and "as available" basis. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free. To the fullest extent permitted by law, we will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of your use of the Services.

6.0 General Provisions

6.1 Governing Law and Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is based. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction for the settlement of any disputes.

6.2 Entire Agreement: These Terms, together with the Privacy Policy and Responsible Gambling Policy, constitute the entire agreement between you and us and supersede all prior agreements, representations, and understandings.